Delivery Policy
We deliver to anywhere on Mainland UK using a National carrier. Prices are quoted net of delivery, delivery charge is added at checkout.
Our products are mostly made to measure, and some go through several processes in their manufacture, so please allow up to 14days for delivery.
You can request that goods are left at your address if there is no one to sign for them, however you must be aware that this is done so entirely at your own risk. We cannot be responsible for goods left without a signature if you have requested us to do so. You can advise us if you wish us to leave your goods (including any other special instructions) at the checkout stage.
Orders are normally wrapped in polythene bags, however this ensures that they are only shower proof and will not protect goods for long in the event of heavy rain.
Unless you have instructed us to leave your goods, if you are out, no delivery will be made without a signature.
The carrier will put a card through the door to advise that a delivery has been attempt is your responsibility to then contact the courier to arrange a mutually convenient time for redelivery if the courier is not contacted within 7 days they will return the goods to us. Should you then still require the goods we reserve the right to charge you a further delivery charge to compensate us for the extra costs we will have incurred.
You agree that proof of delivery supplied by our courier is sufficient to establish that goods have been received.
Privacy Policy
We will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Credit Card Security
Online credit card transactions a re-processed by Paypal secure servers. We do not capture card details on our own site. If you give us your card details directly they are destroyed once payment has been made. We do not retain your card details in any format.
Returns, Refunds & Cancellations
We take great care to ensure all products supplied are of satisfactory quality and made to your specification.
Faulty or Damaged Goods
If your goods arrive faulty or damaged, please notify us within 14 days of delivery. We will arrange a replacement, repair, or refund where appropriate.
Any delivery charges relating to faulty, damaged, or incorrectly supplied goods will be refunded or waived.
Made-to-Order and Bespoke Products
Most of our products are made to order and manufactured to the customer's specifications.
Where an issue arises due to incorrect measurements or specifications provided by the customer, we will work with you to repair or replace the product where possible. However, we reserve the right to charge for any additional materials, labour, and carriage costs incurred in carrying out the remedial work.
Material Availability
In the unlikely event that materials required for your order become unavailable or are out of stock, we will contact you promptly. Should the resulting delay be unacceptable, you may cancel your order and receive a full refund.
Refunds
Approved refunds will be issued using the original payment method wherever possible.
Order Cancellations
As the majority of our products are bespoke and made to order, cancellations cannot normally be accepted once production has commenced.
Your Rights
Nothing in this policy affects your statutory rights under applicable consumer legislation.